Refund Policy

This Refund Policy defines the conditions under which payments made to Webtechs are processed and managed. By purchasing any service, subscribing to a package, or engaging with any of our offerings, the Client accepts and agrees to abide by this Refund Policy in its entirety.

1. Overarching Policy

Every service delivered by Webtechs is:

• Delivered electronically and digital in nature
• Dependent on dedicated time and professional labour
• Built upon allocated resources and infrastructure
• Tailored and configured specifically for each client

Given the nature of our work, all payments are generally non-refundable once service delivery has been initiated.

2. Setup & Onboarding Fees

All initial setup fees are strictly non-refundable without exception. These fees compensate for:

• Client onboarding and discovery sessions
• Platform configuration and system provisioning
• Resource allocation and team assignment
• Strategic planning and project scoping

Active work commences immediately following the completion of onboarding, rendering these costs unrecoverable.

3. Recurring Subscription Fees

Monthly service charges are:

• Invoiced and collected at the beginning of each billing cycle
• Considered non-refundable once the respective billing period has commenced

No partial credits, prorated adjustments, or refunds will be granted for any unused portion of an active billing cycle.

4. Revenue Operating System Packages (Tier-Based)

For clients subscribed to our tiered packages:

• A mandatory minimum commitment of three (3) months is required
• No refunds shall be issued during or following the completion of this commitment period
• Requesting early cancellation does not release the Client from outstanding payment obligations

5. Individually Purchased Services

For standalone, individually contracted services:

• Fees become non-refundable the moment active work has commenced
• Cancellation requires a minimum of 30 calendar days’ advance written notice
• A termination fee of $500 USD is applicable to cover asset handover and ownership transfer

6. Termination & Transition Fees

Ending an active service engagement does not entitle the Client to any form of refund. All applicable termination and transition fees must be settled in full before Webtechs will proceed with:

• Transferring files, content, and digital deliverables
• Releasing managed systems and platform access
• Granting formal ownership rights to the Client

7. Payment Dispute & Chargeback Policy

The Client commits to refraining from initiating chargebacks, payment reversals, or financial disputes without first making a genuine attempt to resolve the matter directly with Webtechs.

Should an unauthorized chargeback or reversal be filed:

• It will be treated as a material breach of this Agreement
• All active services may be suspended immediately and without prior notice
• The Client assumes full financial responsibility for recovery of:
  • The full disputed amount
  • Chargeback processing fees imposed by payment processors
  • Administrative and operational costs incurred
  • Any associated legal fees and collection expenses

Webtechs reserves the right to formally contest all chargebacks with comprehensive supporting documentation.

8. Circumstances That Do Not Qualify for Refunds

Refund requests will not be honoured on the basis of:

• General dissatisfaction with service outcomes or deliverables
• Marketing or advertising performance not meeting personal expectations
• Business results, revenue, or growth targets not being achieved
• Project delays caused by the Client’s own inaction or unresponsiveness
• The Client’s failure to supply requested information, credentials, or approvals on time

9. Discretionary Exceptions

In rare and exceptional circumstances, refunds may be considered at the sole and absolute discretion of Webtechs. Any such exception is granted on a case-by-case basis and does not establish a precedent, pattern, or obligation for future refund requests under any condition.

10. Third-Party & External Costs

Payments made to or processed through third-party vendors — including but not limited to hosting providers, domain registrars, advertising platforms, CRM subscriptions, and software licenses — are:

• Entirely non-refundable through Webtechs
• Governed exclusively by the refund and cancellation policies of the respective provider

11. Relationship to Other Agreements

This Refund Policy is an integral component of and should be read in conjunction with:

• Our Terms & Conditions
• Any applicable Service Agreement (whether tier-based or for individual services)

In the event of any inconsistency or conflict between this Refund Policy and the Terms & Conditions, the Terms & Conditions shall take precedence.

12. Get in Touch

If you have any questions regarding this Refund Policy or need to discuss a billing matter, please reach out to us:

Webtechs
Email: hello@webtechs.dev
Phone: +1 (832) 346-8322